Identity verification FAQs

We know it’s a priority to trust the people borrowing your stuff. Rentoodle marketplace mandates biometric identity checks on all new hirers, to help you feel more secure about who you're handing your belongings to.

If something does come up, though, we've got you covered. With our Lender Guarantee covering damage, theft or loss, you’re supported as a lender throughout the rental period. Rentoodle have partnered with Hiscox to provide up to £30,000 cover should a borrower not refund the lender, in the rare event that an item is lost, damaged or stolen. Read more about the Lender Guarantee

Whether you’re lending or borrowing something your safety is essential. We are committed to doing our part, and technology is at the heart of our approach. We partner with leading identity verification providers and apply biometric validation of hirers identity documents to help make you feel more secure and help keep your items protected.