Terms and Conditions
Last updated: 17 September 2026
1. BACKGROUND
1.1 These general terms and conditions (hereinafter referred to as the "Terms") apply between you and Rentoodle Limited, Company Number: 15367601 (hereinafter referred to as "Rentoodle", "We" and/or "Us") when using all services that Rentoodle provides via the mobile application ("Application") or the web-based application ("Application"). Rentoodle provides, through the Application, an advertising marketplace to facilitate the contact between persons who wish to rent out rental objects ("Lessee" or "Lender") and persons who wish to rent such rental objects ("Lessor" or "Borrower") (above description referred to below as the "Service"). Lessor and Lessee are collectively referred to as "User" and or "You".
1.2 The terms describe the Service and what applies to you as a User and what rights and obligations you and we have. The terms only regulate the contractual relationship between Rentoodle, including its possible subcontractors and partners, and the User. In no case is Rentoodle a party to the contractual relationship between Lessor and Lessee, but only acts as an intermediary for contact between Users.
1.3 Please note that the Terms constitute the complete regulation of all matters to which the Terms relate. Rentoodle reserves the right to update and revise the Terms and Conditions.
2. GENERAL ABOUT THE SERVICE AND REGISTRATION
2.1 Rentoodle offers Users an opportunity to use the Service by registering. Registration is only possible for natural persons who are over eighteen (18) years of age. By registering as a User in the Application and using the Service, you confirm that you have read and accept the Terms.
2.2 Users register for the Service in the Application by identifying themselves and thus agreeing to the Terms and Conditions. Users themselves are responsible for ensuring that the information provided during registration is correct and up-to-date and that this information is kept up-to-date if necessary. Users can check and update their user details in the Application under the "My Account" tab.
2.3 Rentoodle reserves the right to check the User's possible correspondence with other Users via the Application and to terminate the User's membership with immediate effect if there is suspicion of abuse of the Service, or the User's failure to comply with the Terms.
3. ADVERTISING
3.1 Advertising via the Service may only be done by natural and legal persons who are authorized to enter into agreements in accordance with what is stated in these Terms.
3.2 Advertising must take place in English.
3.3 It is only permitted to advertise rental objects; pure marketing is not allowed. Carrying out payment outside the Service is considered pure marketing.
3.4 Only one rental object per advertisement and only one advertisement per rental object is permitted.
3.5 The lessor is responsible for the information provided in advertisements published in the Application being correct, up-to-date, complete and not contrary to applicable laws or regulations.
3.6 The advertisement must be placed by the Lessor in the most suitable category in the Service. It is not permitted to place the same advertisement in several categories.
3.7 The title and advertisement text must clearly describe the rental property in question, only search terms are therefore not approved. Other information such as a description of any legal entity's activities or general offer is not permitted in the advertisement and no external links may appear in the advertisement.
3.8 It is not permitted to advertise unrealistic offers. Rentoodle reserves the right to deny or cancel the publication of advertisements that, according to Rentoodle, are to be judged as incorrect and/or unrealistic. Random checks, or checks initiated by notifications from Users, of advertisements are carried out continuously by Rentoodle.
3.9 Advertising via the Service must be ethically correct. It is therefore not permitted to post advertisements that may seem offensive or offensive to groups of people and/or individuals, for example, including but not limited to pornographic or political messages, prostitution, alcohol, drugs, tobacco, medicines, weapons, etc.
3.10 The user is responsible for ensuring that the conditions in this Section 3 are not violated when advertising.
3.11 Rentoodle reserves the right to make such changes or adjustments to the advertisement as Rentoodle deems necessary to fulfill these Terms. Such changes may, but need not, be notified to the User.
3.12 Rentoodle has the right to freely refuse, delete or interrupt the publication of advertisements on grounds other than those stated above.
4. RENTAL TERMS
4.1 The lessor is responsible for the goods being rented being advertised in an accurate manner that reflects the goods' true condition and areas of use. The lessor is also responsible for the goods being dispatched and returned at the agreed time.
4.2 The lessor is advised to keep the rental object and any peripheral equipment insured. This applies during the rental period and to ensure that the insurance also covers the rental of the rental object. The lessor is also responsible for, when required, obtaining approval from his insurance company to rent out the rental object.
4.2.1 In order to be eligible for the Rentoodle Lender Guarantee, the lessor must comply with all requirements in the Rentoodle Lender Guarantee when advertising any item on Rentoodle. To read the Rentoodle Lender Guarantee please click the following link https://www.rentoodle.com/lender-guarantee. The Rentoodle Lender Guarantee does not include vehicles.
4.3 The lessor is responsible for payment of tax and other fees that may arise when renting. It is the Lessor's responsibility to find out which tax rules are applicable when renting different rental objects.
4.4 The lessee is responsible for taking good care of the rental object and, as far as possible, returning it in the same condition as it was picked up and or delivered. Should the Lessee cause damage to the rental object through carelessness or negligence, the Lessee is liable to compensate the Lessor for the costs incurred in order to restore the rental object and or to replace the rental object with an item of the same function and quality.
4.5 By booking a rental object in accordance with Section 5.1 below, the Lessee accepts the cancellation conditions specified in the respective advertisement and or in section 4.6 below.
4.6 Available cancellation conditions are:
4.6.1 If an order is cancelled by the lessor at any time after the lessee places an order, the lessor must refund the lessee in full and pay a cancellation surcharge of 25% of the total order value to Rentoodle.
4.7 The lessee is responsible for ensuring they are insured for the use of the rental object including but not limited to insurance coverage in case of damage and or loss of rental objects and or personal injury.
4.8 If the Lessee does not pick up a booked rental object, the full rental amount will be charged. If the Lessee returns the rental object late, the Lessee may be charged rental fees for the time the rental object is late and an additional surcharge will be applied.
4.9 If the delay in returning the rental object amounts to more than 100% of the initial rental period, at least five (5) days, the rental object shall be considered stolen and the Lessee will be charged for the cost of replacing the stolen rental object.
4.10 If a rental item breaks down during the rental, the basic rule is that the rental amount is refunded to the Lessee and the Lender must reimburse Rentoodle’s transaction processing fees. Deviations from the basic rule may occur, for example if the Lessee is deemed to have acted with gross negligence or if the object is returned with a significant delay. Deviations from the basic rule are assessed on a case-by-case basis.
5. RENTAL AND DELIVERY
5.1 A booking of an advertised rental object occurs when the Lessee confirms booking of the rental object, by identifying himself with valid Identification and then pays the rental amount in accordance with Section 6.1 below. A booking confirmation is then sent via e-mail to both Lessor and Lessee, which states the agreed rental period, rental amount and other information. The information in the booking confirmation is also available to Users in the Application.
5.2 Delivery or collection of rental items must take place in accordance with the Lessor's and Lessee's mutual agreement in connection with the booking.
6. PAYMENT
6.1 Payment of the rental amount takes place in connection with the booking via the Service and is handled via Rentoodle's payment processor Stripe (www.stripe.com). Payment takes place in the Application with a debit or credit card from Visa, MasterCard or American Express, all data handled in connection with payment is encrypted.
6.2 When paying the rental amount the booking fee is deducted from the debit or credit card that the Lessee specified in connection with the booking according to Section 5.1 above. Stripe stores the rental amount on behalf of the Lessee and the Lessor. The rental amount is then transferred to a bank account specified by the Lessor and Rentoodle's service fee is then paid automatically according to Section 7 below, provided a minimum outstanding payable balance of £50 (Fifty Pounds Sterling) has been accrued by the Lessee via the Service.
6.3 If the Lessor has not delivered or handed over the booked rental object to the Lessee on the specified day and the Lessee can demonstrate that this has not happened, Rentoodle will, in the event that the Lessee and the Lessor do not agree on a new day for delivery within five (5) days from the rental start date, to return the rental amount to the Lessee. The Lessor will be liable to reimburse Rentoodle's transaction processing fees.
6.4 In the event of a cancelled rental, money will be refunded to the Lessee in accordance with the cancellation conditions. When cancellation has taken place, a case is sent directly to our partner Stripe, who handles the refund. It usually takes between 5-10 days until the refund is completed and the money is available to the Lessee.
7. SERVICE FEE
7.1 Rentoodle charges fees for Lessors (“service fee”) for bookings made via the Service. The service fee amounts to 25% of the rental amount agreed between the Users. Rentoodle reserves the right to change the service fee and or the booking fee by amending these Terms.
7.2 Users who avoid paying the service fee and booking fee (e.g. by charging outside the Service) may be terminated according to clause 12.1.
8. CANCELLATION AND COMPLAINTS
8.1 The Lessor and the Lessee have the right to cancel a booking due to circumstances that the Lessor or Lessee could not foresee or control (force majeure).
8.2 Cancellation of a booked rental object carried out by the Lessor means a full refund of the rental amount to the Lessee.
8.3 The Lessee is entitled to cancel their rental booking at any time but will not be reimbursed and must return the goods to the Lessor immediately.
8.4 Any complaints, objections and demands for compensation due to the rental or the rental object are handled between the Lessee and the Lessor.
9. USER RESPONSIBILITY
9.1 Users undertake to use the Service in accordance with the Terms.
9.2 Users are responsible for keeping user data confidential and that User's personally identifiable information is not disclosed to others. Users may also not allow, directly or indirectly, third parties to use the Service in their name. If the User has reason to suspect that someone unauthorized has access to their user data and/or personally identifiable information, such User must immediately contact Rentoodle so that Rentoodle can block the User's account in question pending investigation.
9.3 Users are responsible for all information published via the Service. This means that the User must ensure that the information provided during registration or otherwise via the Service is correct and that the disclosure of this information does not in any way contravene the applicable law or the Terms and Conditions.
9.4 Users undertake not to use information obtained via the Service for purposes other than contact between Lessor and Lessee and vice versa or for the Lessor to facilitate delivery of the rental object to the Lessee. It is therefore not permitted to disclose other Users' contact details or other information about them to third parties.
9.5 User guarantees that the User holds all necessary rights to such content that a User creates and/or posts in the Application, such as e.g. images, videos and advertisement texts ("User Generated Content"), either by having created the User Generated Content themselves, or by the creator of such User Generated Content giving their permission to the User to use the User Generated Content in the Application in accordance with the Terms.
9.6 By posting User-Generated Content, Users grant Rentoodle an unrestricted right to freely dispose of the User-Generated Content, by, for example, processing, formatting, storing or copying it and making it available to the public, and to pass these rights on to potential partners. Rentoodle may also use the User Generated Content for marketing purposes. Rentoodle's rights remain even after an advertisement has been deleted.
9.7 Rentoodle's use of the User Generated Content does not give rise to any claim for compensation from the User.
9.8 Rentoodle has the right to remove information that Users provide in the Application, in order to fulfill its obligations according to the law.
9.9 Rentoodle further reserves the right to suspend the User from using the Service until further notice without prior warning if there is suspicion of improper use of the User's user data or if data provided by the User appears to be in violation of applicable law or if the User otherwise violates the Terms.
9.10 Users may be held liable for loss and damage suffered by Rentoodle or anyone else as a result of the User's breach of the Terms or applicable law or as a result of other negligent behaviour.
9.11 Rentoodle has the right, if necessary, to request credit information from third parties on the User.
10. RENTOODLE'S LIABILITY
10.1 Rentoodle strives to ensure that the Service is available twenty-four (24) hours a day. However, Rentoodle bears no responsibility if all or parts of the Service are unavailable at any time or for any period, regardless of the reason.
10.2 Access to the Service may be temporarily and without warning interrupted in the event of a system error, maintenance, repair or for other reasons beyond Rentoodle's control.
10.3 Rentoodle strives to ensure that all information in the Application is substantially correct. However, Rentoodle does not guarantee the accuracy or completeness of the content of the Application. Rentoodle may at any time and without notice make changes to the Application.
10.4 The content of the Application is provided "as is" and Rentoodle makes no guarantees regarding the content.
10.5 Rentoodle will cooperate fully with all authorities and comply with all court orders ordering the release of personal data about or location information of anyone who has published content in violation of the Terms and or applicable law of the United Kingdom.
11. LIMITATION OF LIABILITY
11.1 Rentoodle hereby disclaims, to the extent permitted by applicable law, liability for direct and indirect damages and/or losses or damage incurred by the User or any third party in connection with the use of or obstacles to the use of the Service regardless how the damage occurs and regardless of whether the damage is caused by negligence, breach of contract or otherwise
11.2 The limitation of liability in this Section 11 does not alter or limit a User's rights as a consumer and does not exclude or limit liability to an extent not permitted by applicable law.
11.3 The limitation of liability does not delimit Rentoodle from, on occasions when Rentoodle deems it appropriate, compensating Users or third parties for loss and/or damage incurred in connection with the use of the Service.
12. TERMINATION
12.1 Rentoodle has the right, at its own discretion and without prior warning, to limit a User's access to the Service and/or refuse all correspondence with a User in the event that: a) there is a regulatory change that limits Rentoodle's ability to offer access to the Service; b) any event beyond Rentoodle's control prevents Rentoodle from offering access to the Service including, but not limited to, technical problems, capacity problems and communication problems; or c) Rentoodle believes that a User is abusing the Service or otherwise acting in violation of the Terms. d) Rentoodle considers that a User does not have good enough credit to use the Service.
13. PERSONAL DATA
13.1 The use of the Service includes the processing of personal data for various purposes. Rentoodle is the personal data controller for all processing of personal data that Rentoodle, or others on behalf of Rentoodle, carry out within the framework of the Service. Personal data is information which can be directly or indirectly attributed to a person, for example name and address. Contact details for Rentoodle can be found at the bottom of this information.
13.2 By accepting the Terms, Users consent to Rentoodle processing (i) contact details such as name, e-mail, telephone number, address and identification information, (ii) payment details such as debit or credit card or bank account for payment, (iii) geographical position such as coordinates, (iv) detailed order history including receipts and times, (v) IP address (vi) user information, about Users for the purposes specified under clause 13.3 below.
13.3 Rentoodle may use, compile, process and analyze the information described above under point 13.2 above to administer the User's account with Rentoodle, to market Rentoodle and Rentoodle's potential partners' products and services, to analyse the User's use of the Service, to ensure the Service's technical functionality and to fulfil obligations according to law or regulation. (i) Contact details are used to create an account with Rentoodle and a rental advertisement. (ii) Payment details are used to be able to receive payment for rental objects or to be able to make a payment for rented rental objects. (iii) Geographical position is used to be able to show rental objects closest to you or the closest desired address. (iv) Order history is used to present the history to the user and to calculate response rates and average response times. (v) The IP address is used to create an account with Rentoodle's payment provider Stripe. (vi) Identification documents of verified users and other user related information.
13.4 Users have the right, free of charge, to receive information and request extracts about the processing of personal data that Rentoodle carries out regarding Users. Users also have the right to request correction, deletion or blocking of personal data that is incorrect.
13.5 Other parties who receive your user data from Rentoodle. We share your personal data with: (i) The police when investigating crime. (ii) Stripe, Inc for payment processing and identity verification. (iii) Microsoft, Google Cloud Services and Amazon Web Services or such provider that replaces these from time to time for managing server environments such as databases and applications. (viii) Employees and consultants in the course and conduct of their assignments with Rentoodle.
In cases where we transfer your data to another company that processes your personal data on our behalf as a personal data processor, we have a processor agreement in place with strict instructions on the processing of personal data, confidentiality and security.
13.5 If you have questions or objections about how we handle your personal data, please contact: E-mail: support [at sign ‘@’] rentoodle.com Address: Harwood House, Harwood Road, London, SW6 4QP
14. INTELLECTUAL RIGHTS
Unless otherwise stated in these Terms or in the Application, Rentoodle, or Rentoodle's licensors, own all intellectual and other rights, including copyright and rights to trademarks and know-how, to the Service and the Application. Users may not, without Rentoodle's written consent, distribute, license, modify, copy or otherwise use the content of the Application to a greater extent than is required to use the Service, unless otherwise required by mandatory law.
15. RIGHT OF WITHDRAWAL
Rental via the Service is not covered by the right of withdrawal according to the Consumer Protection (Distance Selling) Regulations 2005 or Consumer Protection Regulations.
16. OTHER
16.1 The Application is only directed towards Users who are preparing to access the Application from United Kingdom, unless otherwise stated in the Terms and Conditions.
16.2 Users who access the Application from a location outside the United Kingdom are responsible for complying with local laws if, and to the extent, such laws are applicable.
16.3 If any provision in these Terms is deemed to be illegal, invalid or unenforceable for any other reason, then such provision shall be deemed omitted and shall not affect the validity or enforceability of any of the remaining provisions in the Terms.
16.4 These Terms constitute the entire agreement between Rentoodle and the User regarding the use of the Service and replace all previous agreements and commitments with respect to this.
16.5 These Terms and Conditions have been drawn up and shall be interpreted in accordance with the law of the United Kingdom.
17. DISPUTE RESOLUTION
If there is a dispute between Rentoodle and the User due to these Terms or for another reason, the parties must first try to resolve the dispute by agreement. If the parties cannot agree, the dispute can be settled by mediation, insofar as the Rentoodle is authorized to hear the matter. Otherwise, the dispute will be decided by a general court in the United Kingdom with the Westminster County Court as the exclusive first instance.