How Rentoodle works and FAQs
Last updated: 17 September 2026
About Us
Rentoodle is a UK peer-to-peer rental marketplace where people hire everyday items, from cameras and power tools to designer dresses and baby equipment, directly from other private individuals.
What is Rentoodle?
We reimagine the way the world consumes products. Rentoodle was born from a passion to share and re-use everything.
Starting with books (with over 40,000 books now listed and counting), Rentoodle has grown to become the UK's top destination for renting nearly everything. Rent beautiful dresses; share a drill with a neighbour, or even hire an IMAX camera for a professional film shoot.
What is Lending?
If you own something that you don't use all the time, you can earn money by sharing it with ID-verified hirers in the UK.
To start lending it's simple: list your items, set your prices and you get paid when the rental starts *. Start lending now!
* Please note that payouts are subject to the minimum earnings threshold of £50 being met and you abide by our terms and conditions - that's equivalent to an item being rented out for 5 days at £10 per day.
We've got you covered
We know it’s a priority to trust the people borrowing your stuff. Rentoodle marketplace mandates biometric identity checks on all new hirers, to help you feel more secure about who you're handing your belongings to.
If something does come up, though, we've got you covered. With our Lender Guarantee covering damage, theft or loss, you’re supported as a lender throughout the rental period. Rentoodle have partnered with Hiscox to provide up to £30,000 cover should a borrower not refund the lender, in the rare event that an item is lost, damaged or stolen. Read more about the Lender Guarantee
Safety and Security
Whether you’re lending or borrowing something your safety is essential. We are committed to doing our part, and technology is at the heart of our approach. We partner with leading identity verification providers and apply biometric validation of hirers identity documents to help make you feel more secure and help keep your items protected. Learn More about Stripe Identity
Sustainability
Rentoodle is committed to promoting sustainable practises, from re-use and sharing through to facilitating the United Nations Sustainable Development Goals, helping to encourage (1) Responsible Consumption (2) Sustainable Cities and (3) Climate Action. Read more
Questions? They may have been answered below, or you can contact our team
How does Rentoodle work?
Rentoodle is a marketplace for lending and hiring nearly anything you need. Get items delivered to your door or collect directly from lenders.
To start lending:
- Create a listing
- Receive orders from identity verified hirers
- If delivering, ship the item by tracked delivery to arrive on the rental start date
- If collection only, message the hirer to organise a place and time to collect
- Get paid (See 'How do Lenders get paid', below)
Hiring
- Book item(s) for the dates you need them and verify your ID with Rentoodle (required for hirers new to Rentoodle)
- Receive your item
- If receiving by post, ship the item(s) by tracked delivery to arrive back with the lender by the rental end date
- If collection only, message the lender to organise a place and time to return the item(s)
How does identity verification work?
Our aim is for Lenders and Borrowers on Rentoodle to be able to trust each other. Although no identification process is foolproof and we cannot guarantee someone’s identity, we invest in steps to help everyone to feel confident that borrowers and Lenders on Rentoodle are genuine.
This is why we have procedures in place to attempt to verify the identity of our users. We require listing Lenders and and Hirers to be verified.
When you book an item or when you become a Lender, we may need to verify your personal information, such as your legal name, address, phone number and other contact details including matching a selfie with your government-issued identification document.
Someone being “Identity verified” or having an identity verification badge only means that they have provided information which has been validated. This process has safeguards but is not a guarantee that someone is who they claim to be.
Hiring
Verifying your identity is easy.
- 1. Upload your Driving License or Passport
- 2. You'll then be asked to take a selfie. The selfie and identity document will then be processed using biometric and computer vision technology.
- 3. Your identity documents will be stored with our identity verification provider, Stripe. Stripe is one of the world's largest companies, processing nearly $1 trillion of payments annually.
- 4. Verification is usually instant.
Lending
Lenders will need to provide identity information before payment can be made, in accordance with UK banking "Know Your Customer" regulations.
What is the cancellation policy?
To facilitate an exceptional marketplace, we have a strict cancellation policy for both hirers and lenders.
Hiring
Hirers may cancel their Rentoodle order up to 48 hours before the start date for a full refund. Any time after 48 hours before the rental start date, hirers will not be reimbursed. If a rental is cancelled during a rental period the hired items must be returned to the lender immediately.
Lending
Lenders may cancel an order and must reimburse the hirer in full. An additional surcharge of 25% of the order amount is payable to Rentoodle. Going away? You can de-activate a listing in your account area.
Are there any Fees?
Borrower fees - 0%
Rentoodle does not charge a fee per order and borrowers pay the rental price advertised by the lender. For new borrowers, there is a one-time charge of £2 for ID verification.
Lender fees - 25%
Lenders keep 75% of all earnings.
How do lenders get paid?
Payment threshold
You'll be paid out when your outstanding earnings reach the payment threshold of £50, as long as there are no holds on your account and you're in compliance with our terms and conditions.
Cancellation threshold
If you decide to cancel your Rentoodle account and your account balance is greater than the cancellation threshold of £10, you'll receive your final payment within approximately 90 days of the end of the month, provided that you've completed the necessary steps to be paid.
The Rentoodle Lender Guarantee
In the unlikely event of damage or non-return of an item, UK lenders are covered up to £30,000 per item provided the lender fully complies with the Rentoodle Lender Guarantee.
Are hirers covered?
No, we provide a guarantee for lenders items only.
Hirers liability
Hirers are fully responsible a rented item while it is in their possession. Hirers are welcome to take out their own policy.
As per the Terms and Conditions Hirers are fully liable for theft, confiscation, loss or damage caused to the item and are fully liable for the cost of rectifying the issue.
Can't find the answer here?
Please open a support ticket. Please also see the Rentoodle Terms and Conditions for more detail.